At MedRay our decisions, actions and interactions are guided by a commitment to quality and a strong sense of respect and caring. We are always striving to fulfill our core purpose of preserving and improving health and quality of life through medical imaging. Continually checking where we are and where we are going is vital in achieving our goal. One way we do this is by asking our patients how we are doing - here are some of their responses:
"I would like to tell you that your staff are excellent. They were very professional and courteous right from the start. Your technician was fantastic. I cannot tell you how much she helped me. My anxiety level was high. She helped me calm down and relax at least long enough to finish one image at a time. She is very patient. Please let her know how much I appreciate her and couldn't have gone through with the MRI without her."
"The office and medical area was warm and welcoming - not cold like a hospital - everyone was exceptionally friendly."
"People were so helpful in answering my questions. Tech called me by name, soft voice and gentle when dealing with me."
"Most courteous and speedy X-ray procedure I have had in 65 years of having X-rays. Thank you."
"I always have a good experience coming to this clinic. Thank you."
"Have been to clinic a few times. Staff and everyone here were very kind and helpful . Great place. Great People."
"Not just a number, respectful and kind. Friendly greeting, great staff, very clean and new."
"I was particularly impressed with the speed of service - no waiting at all!"
"The warmth and caring, very special people, continue the good work."
"Have always had very good service here - staff are lovely!"
"Techs are always super nice. Which is why I come here."
"The friendly professionalism of the technician was outstanding. A clean modern facility. Excellent service."
"The technician was great and explained the procedure in detail. She gave pictures to my mom and husband."
"I was impressed with everything. The office is beautiful and the people are great!"
"The gentleman that completed my ultrasound was the best! Thanks so much for making my day. This was the greatest experience. Thank you so much."
"Much better experience than the hospital. More service focused and kind. Impressed with atmosphere and professionalism."
"My Ultrasound tech was very kind. She got all my stuff done quickly so I could get back to my kids. She was very informative.
"Thanks again for the wonderful treatment that my wife and I received while at MedRay. The technologist did a fantastic job considering our little five year old was along for the show and didn't want to sit still for too long.
"We've already poured through the photos and video clips... what a great service!"
"All the staff were very good. I recommend to my friends and family."
"I have had many ultrasounds here and I am always impressed with the care, I am fully satisfied with your care."
"Probably the most comfortable and informative visit I have had for getting an ultrasound."
SCREENING MAMMOGRAPHY PROGRAM
"The staff at the Screening Centre are wonderful - professional, friendly welcoming. Whatever your interviewing process - it certainly is working! Thank you all."
"The staff at this centre, both for Screening as well as for the other imaging are among the most helpful, friendly and accommodating that I've had the pleasure of meeting. Their positive and 'can do' attitude is very greatly appreciated!! Please keep it up."
"Staff are all smiling, makes me feel comfortable and relax since it's my first mammogram."
"Considering the nature of my visit there, it was a pleasant experience because of staff attitude!"
"Very helpful and kind."
"Technologist was lovely and respectful, very friendly - puts you at ease."
"Simple and quick experience. Couldn't be better."
"No pain during mammography, surprised me."
"It was my first time, I was nervous. The woman I had was gentle, caring and excellent."
"Technician was superb in attitude and technique. Sensitive."
I was particularly impressed by " the time the technologist spent talking to me and answering questions."
"Imaging staff was very warm and friendly. Gave lots of helpful information."
"Medical Imaging Lady did great job setting expectations and explaining exactly what was going to happen to make the process smooth and comfortable! Kudos!"
"Imaging staff explained how the bone density test work and answered all my questions."