MedRay prides itself as a customer service driven organization. And, we are here to serve the public and their Medical Imaging needs. As such, we adhere to a strict code of conduct and best practices for health care. Please review the following elements prior to arriving at MedRay.
COVID 19 PROTOCOLS:
MASK UPDATE: All patients must wear a 3-layer, disposable MEDICAL MASK before entering MedRay. Cloth masks and scarves are no longer acceptable. A medical mask is defined as >95% BFE (Bacterial Filtration Efficiency).
GUEST POLICY: Only patients are permitted to enter MedRay. Guests must wait outside the building. The only exception is for Obstetric appointments - 1 guest may be permitted into the procedure room for the final 5-10 mins of "Show and Tell"; the guest must wait outside, within 2-3 mins of the foyer, carry a cell phone and wait for the patient to text when ready. The guest is subject to MedRay's masking and COVID screening protocols. We appreciate your understanding.
RUBBER GLOVES: are no permitted inside the clinic.
WALK IN SERVICE: Xray is a walk-in service*. All other appointments must be booked in advance. Please call to book your appointment
COVID SYMTPOMS: If you or your family are experiencing any of the following symptoms:
- A NEW or WORSE cough
- Shortness of breath
- Feeling feverish
- Have vomiting or diarrhea
We kindly ask that you call our office to reschedule your appointment.
* Please note that all CHEST XRAY appointments and XRAY appointments for 5 or more body parts must be booked. No walk ins allowed at this time.
No Show and Late Arrivals
Due to the high demand for MedRay's services, you may be billed $50 for appointments cancelled with less than 24 hours' notice.
MedRay follows the ACR/CAR guidelines for appointment duration. Please plan to arrive a minimum 15 minutes before your scheduled appointment time to account for check in processes.
Partners and Family Members for Obstetric Ultrasound Exams
Unfortunately, partners and family members are not permitted to enter MedRay at this time.
Please make childcare arrangements for your children. Children are not allowed in ultrasound procedure rooms.
MedRay will only reveal the gender of the fetus after 20 weeks gestation. Gender accuracy cannot be guaranteed.
Filming, Photography, and/or Streaming Video (such as Zoom or FaceTime)
No photography, videography, or video streaming (such as Zoom or FaceTime) are permitted during the exam or while in the Clinic
Release of Information
MedRay will release information to the patient only after adequate time for your referring physician to review the report. Please note that a charge may apply for this service.
A completed requisition from your physician or nurse practitioner is required for all exams and must be brought with you. Otherwise, we will need to reschedule your exam.
You will be required to present your medical card (BC Care Card or equivalent from other provinces) upon check in. We require two pieces of ID, one of which must be your Care Card, for each visit to MedRay.
Cost of services
All services other than MRI are covered by MSP (or equivalent from other provinces other than Quebec).
If you do not have medical coverage or your exam is for non-medical reasons (for example, employment screening exams) then, you will be charged an amount set by the British Columbia Medical Association.
Clothing, Valuables, Cell Phones
We recommend you wear loose fitting clothing. Please leave your valuables at home or locked in your car, if possible. Purses and cell phones should be kept with you at all times.
We cannot provide exam results to you directly. All results will be forwarded to the physician who ordered the exam. Your physician should expect exam results within 3 business days. Our technologists and clerical staff are prohibited from disclosing any results. Urgent cases will be sent to your physician immediately.
Personal Requests for Records
We can provide you copies of the results of your test upon completion of an "Authorization for the Release of Personal Records" which is available from our clinics. Due to rules outlined by the College of Physicians and Surgeons, we will provide copies of your results 7 – 30 days after your visit to provide enough time for your physician to receive the results. Out of respect for your privacy, we require proof of identification.
Reports are at no cost. CD’s of your images is subject to a cost. Please call Medray for pricing.
Patients Requiring Assistance
We can accommodate patients using wheelchairs provided you are able to transfer to the procedure table independent of assistance. We do not have lifts or nurse aids to assist patients. Please call if you require clarification.
Patient Code of Conduct
Cell phones: Out of respect for other guests, and our staff, please do not speak on your cell phone, or have the volume turned on while watching videos or media while at MedRay.
Perfumes and deodorants: We are a scent-free environment. Please refrain from the applying heavily scented perfumes and deodorants.
Smoking and Vaping: Smoking and/or vaping is strictly prohibited in MedRay or around the building. If needed, please smoke in the parking lot or the public sidewalks on Gordon Avenue or Christmas Way.
We expect all individuals, including patients, their guests, and our staff to treat one another with Respect and Courtesy. The safety and security of our patients and staff is our top priority. We will not tolerate abusive, violent or disrespectful behaviour. We appreciate that health care appointments are stressful but we request that you help maintain a stress free environment. Failure to maintain a respectful environment could result in a temporary or permanent ban from MedRay.